Shipping policy

Shipping Policy

Last updated: September 7, 2026

Thank you for shopping with Furrend! We’re committed to getting your products to you safely and as quickly as possible.

Please review the shipping information below before placing your order.

1. Shipping Locations

We currently ship orders to addresses within the United States.

At this time, we do not guarantee shipping to P.O. Boxes, APO/FPO addresses, or U.S. territories unless the available shipping method specifically supports them.

2. Processing Time

Orders are typically processed within 1–3 business days after your order is placed.

Orders placed on weekends or U.S. holidays will begin processing on the next business day.

Please note that processing time is separate from shipping/transit time.

3. Shipping Time

After your order has been processed, estimated delivery time is generally:

7–15 business days

Delivery times are estimates and are not guaranteed. Actual delivery times may vary depending on the destination, carrier, weather, holidays, and other circumstances outside our control.

4. Shipping Costs

Shipping costs, if applicable, will be displayed at checkout before you complete your purchase.

From time to time, we may offer promotional free shipping on qualifying orders. Any applicable shipping promotion will be clearly displayed on our website or at checkout.

5. Order Tracking

Once your order has shipped, you will receive a shipping confirmation email containing tracking information when available.

Please allow 24–72 hours for tracking information to become active after receiving your shipping confirmation.

You can use the tracking information provided to follow your order's progress.

6. Delayed or Lost Packages

While we work with reliable shipping carriers, occasional delays may occur.

If your package appears to be delayed, please allow additional time for delivery before contacting us.

If your tracking information shows that your package was delivered but you cannot locate it, please:

  1. Check around your delivery location.

  2. Ask household members or neighbors if they received it.

  3. Check with your local carrier.

  4. Contact us if you still cannot locate your package.

We will do our best to assist you, but Furrend is not responsible for packages that are confirmed as delivered by the carrier.

7. Incorrect Shipping Address

Please make sure your shipping information is correct before completing your purchase.

If you entered an incorrect or incomplete shipping address, contact us as soon as possible at support@furrend.store

We will try to update the address before the order ships. However, we cannot guarantee that changes can be made after an order has been processed.

If an order is returned because of an incorrect or undeliverable address, additional shipping charges may apply for reshipment.

8. Damaged Packages

If your order arrives damaged, please contact us within 7 days of delivery.

Please include:

  • Your order number

  • Photos of the damaged packaging

  • Photos of the damaged product

  • A brief description of the issue

We’ll review your request and work with you to find an appropriate solution.

9. Multiple Items in One Order

If you purchase multiple products, your items may arrive in separate packages and at different times.

This can happen because products may be shipped from different fulfillment locations.

You will receive tracking information when it is available for each shipment.

10. Shipping Restrictions

Certain pet products may have shipping restrictions depending on the product, destination, carrier, or applicable laws and regulations.

If an item cannot be shipped to your location, we will contact you regarding your order.

11. Carrier Delays and Events Beyond Our Control

Furrend is not responsible for shipping delays caused by circumstances outside our reasonable control, including severe weather, natural disasters, carrier disruptions, holidays, customs or regulatory issues, incorrect addresses, or other unforeseen events.

12. Contact Us

If you have questions about your order or our shipping policy, please contact us:

Store: Furrend
Email: support@furrend.store
Website: furrend.store

We’re happy to help!

Thank you for choosing Furrend and giving your furry friend a little more love. 🐾